Frequently Asked Questions
Everything you need to know about our mission-capable gear and apparel.
What is the typical lead time for order processing?
Most in-stock orders are processed and shipped within 1-3 business days. During high-demand product drops or warehouse sales, processing may take up to 5-7 business days.
Do you offer international shipping?
Yes, we ship to most countries worldwide via FedEx and DHL. Please note that customs duties, taxes, and import fees are the responsibility of the recipient and are not included in the shipping cost.
What is your return policy for technical apparel?
We accept returns of unworn, unwashed items in original packaging with tags attached within 30 days of delivery. Please note that certain limited-edition 'Foundry' items may be final sale.
How should I care for my Merino wool and hardshell garments?
To maintain the performance of your gear, we recommend machine washing cold on a gentle cycle with specialized detergents like Nikwax. Always hang dry and avoid fabric softeners which can damage technical fibers.
What does the 'Foundry' designation mean on certain products?
The Foundry is our platform for experimental designs and small-batch production. These items are often produced in limited quantities to test new materials or specialized manufacturing techniques.
Does Triple Aught Design offer a warranty?
We stand behind the quality of our craftsmanship. We offer a limited lifetime warranty against defects in materials and workmanship. Damage due to wear and tear or misuse can often be repaired through our specialized repair services for a nominal fee.